Frequently Asked Questions

I offer several types of preorders, each with its own ordering process and estimated fulfillment timeline.

Fantasy Pin Presales (3 to 6 Months)

These are my original fantasy pin designs, available for purchase during designated presale windows. Once presales close, final quantities are submitted to my manufacturer for production. All presale purchases are guaranteed a Presale Grade pin.

Employee Exclusive Presales (2 to 4 Weeks)

These are authentic Disney pins initially shipped from Disney to my pickup contact in Florida before being forwarded to me in California. Timelines depend on Disney's fulfillment and shipping schedules.

Asia Preorders (3 to 6 Weeks)

These are authentic Disney pins sourced through my Asia partner. Once the preorder window closes, orders are submitted for sourcing and international shipment. Timelines may vary due to availability, customs, and transit.

Disneyland Paris Preorders (Following Month)

Paris preorders are organized into monthly release catalogs. All pins from a release month are collected before being shipped from Paris at the beginning of the following month. For example, April releases typically arrive to me in early May.

Please note: All timelines are estimates and may vary due to circumstances outside of my control. If your order contains multiple preorder types or in-hand items, everything will ship together once all items have arrived and are ready to ship.

To preorder a fantasy pin, simply visit my website, select your desired design during its presale window, and complete checkout to secure your pin.

Presales typically run from Wednesday at 3 PM PST to Friday at 3 PM PST, although dates may vary by release. Preordering guarantees your pin in Presale Grade, which is the highest quality available from the production batch.

Once presales close, final quantities are submitted for production, which typically takes 3 to 6 months. Production updates are shared regularly through my Trello page so you can track your pin's progress.

Preorder availability depends on the type of pin being purchased.

Fantasy Pin Presales: All orders placed during the designated presale window are guaranteed a Presale Grade pin, provided production can be successfully completed.

Authentic Disney Pin Preorders: Availability is not guaranteed, as these pins depend on Disney's inventory, release quantities, and successful sourcing through my pickup contacts and partners. Limited Edition releases are especially subject to availability.

If I am unable to fulfill your preorder, you will receive a full refund for the affected item(s) to your original payment method.

While I do my best to fulfill every order, some circumstances are outside of my control. I appreciate your understanding!

Once a fantasy pin presale closes, additional purchases are not guaranteed, as final production quantities are submitted to my manufacturer.

Any remaining inventory will be made available during an in-hand sale after all presale orders have been fulfilled. However, quantities are typically very limited, and available pin grades may vary.

The best way to guarantee your pin is to purchase during the initial presale window. While some designs may be restocked in the future, restocks are not guaranteed.

Be sure to follow my Instagram and join my Discord community for updates on upcoming in-hand sales and potential restocks!

Yes! You can combine multiple preorders and in-hand items into a single order as long as all items are available on my website at the same time.

Please note that separately placed orders cannot be combined after checkout, even if they have not yet shipped.

All items purchased together will ship once everything in the order has arrived and is ready to ship, regardless of their individual fulfillment timelines.

If you would like to receive available items sooner, I recommend placing separate orders.

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay, Amazon Pay, Bancontact, iDEAL Wero, and more. See the checkout page for your region's available options.

You can track your fantasy pin preorder through my Trello Production Tracker, where I regularly share updates on each design's progress, including manufacturing stages, quality checks, and shipping status.

I stay in regular communication with my manufacturer and update Trello whenever new information becomes available. This is the best place to find the latest updates on your preorder without needing to reach out directly.

Please note that production timelines typically range from 3 to 6 months after the presale closes.

All fantasy pins are handmade and graded based on their overall appearance and quality. I offer four grading categories:

Presale Grade: The highest quality pins selected from the production batch. While these are the best available, minor imperfections may still be present due to the handmade nature of enamel pins.

Standard Grade: The second-highest quality, with minor imperfections such as pin pricks, light scratches, underfill, overfill, or slight print misalignment. These flaws should not be readily noticeable at arm's length.

Minor Flaw Grade: Pins with more noticeable imperfections, including scratches, pin pricks, enamel inconsistencies, or print misalignment. Flaws may be visible at arm's length but do not significantly affect the pin's overall appearance.

Major Flaw Grade: Pins with more pronounced imperfections that are easily noticeable at arm's length.

Please note: All pins are inspected under natural lighting at arm's length without magnification or tilting to search for flaws. Grading is based on the overall quality of the production batch, and no grade guarantees a completely flawless pin.

All fantasy pins are carefully inspected and graded based on their overall appearance and quality within the production batch.

Pins are evaluated under natural lighting at an arm's-length viewing distance. They are not tilted, magnified, zoomed in on, or closely examined to search for imperfections. Grading reflects how a pin appears under normal viewing conditions.

Because enamel pins are handmade, minor imperfections such as pin pricks, polishing scratches, plating marks, underfill, overfill, or slight print misalignment may occur.

Grading is also relative to the overall production batch. If a minor flaw is consistently present across an entire batch, it may be considered part of the standard production quality and still qualify for a higher grade.

Please note that no pin grade, including Presale Grade, guarantees a completely flawless pin.

Fantasy pins go through several stages of manufacturing, including artwork preparation, mold creation, metal plating, enamel filling, polishing, printing, and quality control. Each pin is handmade through a detailed production process to bring the original design to life.

Throughout production, adjustments or remakes may be necessary to ensure the final pins meet quality expectations. Factory schedules, holidays, and unexpected production issues can also affect timelines.

The entire process typically takes 3 to 6 months after presales close. You can follow each design's progress through my Trello Production Tracker.

Fantasy pin production involves several detailed manufacturing stages, and occasional delays can occur due to factors outside of my control. Common causes include factory schedules, holidays, production errors, quality control issues, remakes, customs processing, and international shipping delays.

Because I prioritize the overall quality of my pins, additional adjustments or remakes may sometimes be necessary before production can be completed.

Fantasy pin production typically takes 3 to 6 months after presales close, although timelines are estimates and may vary.

I stay in regular communication with my manufacturer and share updates through my Trello Production Tracker whenever new information becomes available. I appreciate your patience as each design moves through production!

Pin grades are assigned based on my established grading standards and the overall quality of each production batch. Presale orders receive Presale Grade pins, while in-hand releases may offer additional grades depending on remaining inventory.

All pins are handmade, and even Presale Grade pins are not guaranteed to be completely flawless. Minor imperfections consistent with the purchased grade are considered normal and are not grounds for an exchange.

I do not accommodate requests to hand-select individual pins based on personal grading preferences. If you believe your pin has a significant flaw outside its advertised grade, please contact me with photos so I can review your concerns.

Fantasy pin restocks are not guaranteed and depend on demand, collector interest, and production availability. While some popular designs may return for additional presales, others may remain exclusive to their original release.

The best way to guarantee your pin is to purchase during its initial presale window, as additional inventory and future restocks are never guaranteed.

For updates on potential restocks and upcoming releases, be sure to follow my Instagram and join my Discord community!

I always love hearing what collectors would like to see next! If you have a character, theme, or design idea in mind, feel free to send me a message on Instagram or share your suggestions in my Discord community.

I also occasionally host polls and ask for community feedback to help inspire future releases. While I can't guarantee every suggestion will become a pin, I always appreciate your ideas and take them into consideration when planning new designs!

Yes, international shipping is available. Rates and delivery estimates are calculated at checkout based on destination.

Shipping timelines vary depending on the type of item purchased:

• In-Hand Pins: Typically ship within 24 to 48 hours of purchase.
• Fantasy Pin Presales: Typically take 3 to 6 months after the presale closes, including manufacturing and fulfillment.
• Employee Exclusive Presales: Typically take 2 to 4 weeks to arrive and ship.
• Asia Preorders: Typically take 3 to 6 weeks after the preorder period closes.
• Disneyland Paris Preorders: Typically ship at the beginning of the month following the release month, once items arrive from Paris.

Combined Orders: If your order contains multiple items with different timelines, everything will ship together once all items are in hand and ready to ship.

Please note that all timelines are estimates and may vary due to production schedules, customs, or shipping delays. Once your order ships, you will receive a shipping confirmation with tracking information.

Shipping costs are automatically calculated at checkout based on your shipping destination, package weight, and available shipping services. Your total shipping cost will be displayed before you complete your purchase.

You can save on shipping by purchasing multiple items in a single order, as long as they are available on my website at the same time. Please note that separately placed orders cannot be combined, and all items purchased together will ship once everything is ready.

For international orders, additional customs fees, import duties, or taxes may apply and are the responsibility of the customer.

If your package is returned to me due to an incorrect address, failed delivery attempts, or an unclaimed shipment, I will contact you once it has been received.

Customers are responsible for any additional shipping costs required to resend a returned package. Original shipping fees are nonrefundable, and any return shipping fees charged by the carrier may also apply.

Please note that packages must be physically returned to me before reshipment can be arranged. I am not responsible for delays or issues caused by incorrect shipping information or unsuccessful delivery attempts.

To avoid these issues, please double-check your shipping address at checkout and monitor your tracking information for delivery updates.

All pins are carefully packaged with protective materials to help prevent scratches, bending, or other damage during transit. Each order is securely packed to minimize movement and ensure your pins arrive safely.

While I take every precaution when packaging orders, occasional damage during shipping is outside of my control. If your order arrives damaged, please contact me with photos of the item and packaging so I can review the situation.

If you notice an incorrect shipping address, please contact me as soon as possible with your order number and updated address.

Address changes can only be accommodated before your shipping label has been generated. Once a label has been created, I can no longer make changes to the shipping address.

If your package has already shipped to an incorrect address, delivery or return of the package will depend on the shipping carrier. If the package is returned to me, additional shipping charges may apply to have it resent.

Please double-check your shipping information before completing checkout.

Tracking information may take some time to update after your shipping label has been generated or your package has been dropped off with the carrier.

USPS does not always scan packages immediately upon acceptance, and tracking may not update until the package reaches its next processing facility. This is especially common during weekends, holidays, and periods of high shipping volume.

A tracking status of "USPS Awaiting Item" does not necessarily mean your package has not been dropped off. Please allow additional time for tracking to update. If your package continues to show no movement, feel free to contact me for assistance.

Once your package has been shipped, delivery timelines and tracking updates are managed by the shipping carrier. Occasionally, packages may experience delays, missed scans, or incorrect delivery notifications.

If your package is marked delivered but you cannot locate it, I recommend checking your mailbox, surrounding delivery areas, and with household members or neighbors. You can also contact USPS to request assistance locating the package.

If your package appears lost or significantly delayed, please contact me with your order number. I am happy to help review the tracking information and assist with available carrier inquiries or claims. Any applicable resolution will depend on the circumstances and shipping coverage.

All purchases are considered final sale, and accidental orders are not eligible for cancellation or refunds. This includes unintended checkouts, incorrect item selections, or purchases made in error.

Please carefully review your cart, shipping information, and order details before completing checkout. Once an order is placed, it is considered confirmed and subject to my shop's final sale policy.

I understand mistakes can happen, but this policy helps ensure consistency and fairness for all customers.

While I do my best to ensure all preorders are fulfilled, unforeseen circumstances such as manufacturing issues, discontinued designs, or supplier limitations may occasionally prevent an order from being completed.

If your preorder cannot be fulfilled, you will receive a full refund for the affected item(s) to your original payment method. I will communicate any issues as soon as possible and keep you informed throughout the process.

Please note that refunds for unfulfilled preorders are an exception to my standard no-cancellation and final sale policies.

I carefully inspect and pack every order to ensure all items are included and correct. However, mistakes can occasionally happen!

If you receive an incorrect item or believe something is missing from your order, please contact me as soon as possible with your order number and clear photos of the items and packaging received.

I'll review your order details and work with you to resolve any fulfillment errors. If an item was accidentally omitted or sent incorrectly, I'll arrange an appropriate resolution at no additional cost to you.

Please note that orders containing both in-hand items and preorders ship together once all items are ready, so be sure to review your order confirmation for any outstanding items.

I carefully inspect and package all pins before shipment to help ensure they arrive in the best possible condition. However, fantasy pins are handmade and may contain minor imperfections consistent with their assigned grade.

If your pin arrives with significant damage or an issue that you believe falls outside its advertised grading standards, please contact me with your order number and clear photos of the pin. If the damage occurred during shipping, please also include photos of the packaging.

Each concern is reviewed individually to determine whether the issue falls within normal grading expectations or requires further assistance.

Fantasy pins are handmade collectibles, and slight variations in colors, enamel filling, plating, printing, and other details may occur during manufacturing. Product photos and original artwork are intended to represent the design, but minor differences in the finished product are normal.

All pins are produced based on the original approved artwork, and intentional design elements, including shading, color placement, and facial details, are not considered manufacturing defects.

Please note that minor imperfections consistent with the purchased pin grade are expected and are not grounds for returns or exchanges.

If you believe your pin has a significant manufacturing issue beyond normal production variations, please contact me with your order number and clear photos so I can review your concerns.

All purchases are considered final sale, and cancellations or refunds are generally not accepted once an order has been placed. This includes accidental purchases, changes of mind, and preorder delays within the estimated production timeline.

For fantasy pin presales, orders are used to secure manufacturing quantities, so please review all product details and estimated timelines before completing checkout.

If I am unable to fulfill your order, a full refund will be issued for the affected item(s). Any additional exceptions are reviewed on a case-by-case basis at my discretion.

Once a refund has been approved, it will be processed back to your original payment method. Refunds typically take 3 to 5 business days to appear in your account, depending on your bank or payment provider.

If a return is required, the refund will be processed once the returned item has been received and inspected.

Please note that processing times are determined by your financial institution and are outside of my control. If you haven't received your refund after 8 business days, I recommend contacting your bank or payment provider for assistance.

All sales are final, and I generally do not accept returns or exchanges due to changes of mind, accidental purchases, or minor cosmetic imperfections.

Fantasy pins are handmade collectibles, and slight variations or imperfections are expected as outlined in my grading standards. Please review all product descriptions and grading information before purchasing.

If you believe you received an incorrect item or an item with a significant issue, please contact me with your order number and clear photos. I am happy to review your concerns and determine an appropriate resolution.

You can join my Discord community for free using my Discord Invite Link!

Discord is the best place to stay connected with my shop, receive notifications about upcoming pin releases, restocks, presales, and special announcements. You'll also have the opportunity to connect with fellow collectors and participate in community discussions!

My VIP Discord membership is an optional paid subscription that offers additional perks, exclusive content, and early access opportunities within the community.

VIP Membership Benefits:

• ✨ Early access notifications for authentic and fantasy pin drops
• ✨ 5% off all orders during your active subscription month
• ✨ Exclusive previews of upcoming fantasy pin designs before public reveals
• ✨ Priority consideration in fantasy pin polls and future design discussions
• ✨ Access to private VIP Discord channels and discussions

VIP members receive select announcements and purchasing opportunities before the general public, but early access does not guarantee availability, as quantities may be limited.

Subscriptions automatically renew unless canceled before the next billing cycle, and discounts are valid only during active subscription periods. VIP access is granted after subscription verification. Membership is subject to the VIP terms and community guidelines.

All regular announcements and releases remain available to the public, so VIP membership is completely optional!

Early access opportunities are exclusively available through my VIP Discord membership. VIP members may receive notifications and access to select authentic and fantasy pin releases before public announcements go live.

This allows VIP members to shop within a smaller group before the general release, although early access does not guarantee a pin, and availability may still be limited.

Please note that early access is not offered for every release and may vary depending on the drop. You can join my Discord community to learn more about VIP membership!

To keep releases fair for everyone, I do not offer preclaims, reservations, or holds for upcoming pin releases. All pins are available on a first-come, first-served basis, and adding an item to your cart does not guarantee availability.

VIP Discord members may receive early access to select releases, but this does not guarantee an item or reserve inventory. All remaining inventory becomes available to the general public at the scheduled release time.

The best way to stay updated on upcoming releases, restocks, and special announcements is by following my Instagram and joining my Discord community.

Discord members receive notifications about new releases and presales, while Instagram features previews, release schedules, and sneak peeks of upcoming designs.

VIP Discord members may receive select announcements earlier, but all regular drops and announcements will still be shared publicly. I recommend joining Discord since its notifications are generally more reliable than Instagram for staying up to date!

No! Discord membership is not required to purchase from my shop. All publicly available releases can be purchased directly through my website during their designated sale periods.

My Discord community is completely free to join and provides release notifications, announcements, and opportunities to connect with fellow collectors.

For those interested in additional perks, an optional VIP subscription offers early access opportunities, exclusive previews, a 5% discount during active subscription months, and private community channels. VIP membership is never required to participate in regular releases!