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Skip to contentHere, I've addressed the most frequently asked questions to help provide you with quick and easy answers.
Shipping and Delivery
When will my order be shipped?
All orders will be shipped within 48 hours, as long as the item is not a preorder or presale.
For international presales:
Once any presale pin is in hand, it will be shipped within 48 hours, unless it falls on a Sunday or a federal holiday when the postal service is closed.
Are my pins going to be safe in transport?
Yes! Each pin is carefully bubble-wrapped and packed in either a padded mailer or a box to ensure it arrives safely during shipping.
Fantasy Pins
How can I preorder a fantasy pin?
Once the artwork has been revealed and a presale release date has been announced for a fantasy design, you’ll be able to purchase a presale spot right here on the website under the Fantasy tab of the shop.
I have preordered my pin, how can I stay up to date on the pin process?
After placing a preorder for one of my fantasy pins, please send me a message on Instagram @greatstonedragon1 so I can add you to the update group chat for regular status updates on the pin’s progress.
If you prefer, you can also contact me here with your Instagram handle. Don’t have Instagram? No problem—just let me know, and I’ll send updates to your email as they become available.
What is your fantasy pin development process?
What stages do the pins go through during manufacturing?
How can I share feedback if there's a character I’d like to see in a specific series or a pin design I’d love to have made?
You can join my VIP channel on Instagram @greatstonedragon1 or send me a DM directly on Instagram. Alternatively, you’re welcome to reach out via email at greatstonedragonpins@gmail.com — but the best and fastest way to reach me is through Instagram!