Return and Refund Policy

Last Updated: May 15, 2026

At Great Stone Dragon, all sales are considered final. Due to the limited edition, collectible, and made to order nature of many of our products, we do not offer returns, exchanges, or cancellations once an order has been placed.

Refund Eligibility

Refunds may only be issued under the following circumstances:

• A presale or preorder item becomes unavailable
• An order cannot be fulfilled by Great Stone Dragon
• A duplicate order was placed in error and has not yet been processed or fulfilled

Manufacturing delays, shipping delays, or extended production timelines do not qualify for refunds. By placing a preorder or presale order, customers acknowledge that fantasy pin production timelines may range from 3 to 6 months or longer depending on manufacturing and shipping conditions.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery at:

📧 support@greatstonedragon.com

When reaching out, please include:

• Your order number
• Photos of the item and packaging
• A description of the issue

Each situation will be reviewed individually to determine an appropriate resolution.

Lost or Delivered Packages

Great Stone Dragon is not responsible for packages marked as delivered by the shipping carrier. Customers are responsible for contacting the shipping carrier directly regarding lost, stolen, or misdelivered packages.

If additional assistance is possible, we will do our best to help on a case by case basis.

Approved Refund Processing

If a refund request is approved, refunds will be issued back to the original payment method within 5 business days. Please note that additional processing time may be required by your bank, credit card provider, PayPal, or payment platform.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact:

📧 support@greatstonedragon.com