Return and Refund Policy

Last Updated: October 28, 2026

Thank you for shopping with Great Stone Dragon! We take pride in offering carefully curated collectibles, limited edition merchandise, and thoughtfully created fantasy pins. Due to the collectible, limited availability, and made-to-order nature of many of our products, all sales are considered final unless otherwise stated or required by applicable law.

We encourage all customers to review this policy carefully before completing a purchase.

1. All Sales Are Final

All purchases made through Great Stone Dragon are considered final sale. We do not generally accept returns, exchanges, or cancellations due to changes of mind, accidental purchases, incorrect item or quantity selections, price differences, or merchandise that is no longer wanted after purchase.

This policy also applies to manufacturing or shipping delays within the terms of our preorder policies, minor cosmetic imperfections consistent with a product's disclosed grading, and normal variations between original artwork, digital mockups, and finished merchandise.

Our final sale policy applies to all products sold through our store, including authentic Disney pins, fantasy pins, presales, preorders, limited edition releases, stickers, and accessories.

Orders are not automatically eligible for cancellation simply because they have not yet shipped or entered production. Any exceptions to this policy are reviewed individually and granted at our discretion, subject to applicable consumer protection laws.

2. Refund Eligibility

Although all sales are generally final, refunds or other appropriate resolutions may be available under certain circumstances.

Unavailable or Unfulfilled Orders

If a presale or preorder item becomes unavailable, cannot be sourced or manufactured, or Great Stone Dragon is otherwise unable to fulfill an order, a refund will be issued for the affected merchandise.

If only part of an order cannot be fulfilled, the remaining available items may still be processed and shipped according to our Shipping Policy. Any applicable refund will reflect the merchandise that cannot be provided.

Duplicate Orders

If you accidentally place an identical order more than once, please contact us immediately. Duplicate orders may be eligible for cancellation if they have not yet been processed, submitted for sourcing or manufacturing, or fulfilled.

These requests are reviewed on a case-by-case basis, and approval is not guaranteed.

Incorrect or Defective Merchandise

If you receive an incorrect item, an item is missing from your order, or your merchandise has a significant defect that was not disclosed at the time of purchase, please contact our support team.

Each situation will be reviewed individually to determine an appropriate resolution, which may include a replacement, partial refund, full refund, or another mutually agreed solution, depending on the circumstances and product availability.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

3. Fantasy Pin Presales & Preorders

Fantasy pin presales are made to order, with manufacturing quantities determined after the presale period has closed. Production does not begin until the presale has officially ended.

Estimated production and fulfillment timelines typically range from 3–6 months after the presale closes. However, some designs may require additional time due to manufacturing schedules, factory closures, production complexity, design revisions, material availability, quality control, international shipping, customs processing, holidays, or unforeseen circumstances.

All production and fulfillment timelines are estimates rather than guaranteed delivery dates. By placing a presale or preorder, customers acknowledge that delays may occur and that the final delivery timeline may extend beyond the original estimate.

Manufacturing and shipping delays do not automatically qualify an order for cancellation or refund. However, if Great Stone Dragon determines that an order cannot be fulfilled, a refund will be issued for the unavailable merchandise.

Where required by applicable law, customers will also be provided with appropriate delay notifications and the opportunity to consent to a revised shipping timeline or cancel for a refund.

We appreciate your patience and understanding throughout the production process, as each fantasy pin is carefully manufactured, inspected, and prepared before shipment.

4. Fantasy Pin Quality & Grading

Fantasy pins are individually manufactured enamel collectibles, and minor variations or cosmetic imperfections may occur throughout the production process.

Every fantasy pin is inspected and graded before shipment according to our established quality standards. Grading is based on the overall appearance of each pin and the quality of the completed production batch.

Presale Grade

Presale Grade represents the highest-quality pins selected from the completed production batch and is prioritized for customers who purchased during the presale period. While these pins represent the best available quality, minor manufacturing imperfections may still be present. Presale Grade does not guarantee a completely flawless pin.

Standard Grade

Standard Grade pins meet our standard quality expectations and may contain minor cosmetic imperfections such as small pin pricks, light enamel underfill or overfill, minor plating or polishing scratches, and slight screen-printing misalignment.

These imperfections are generally not noticeable when the pin is viewed at arm's length under normal lighting conditions.

Minor Flaw Grade

Minor Flaw pins contain more noticeable cosmetic imperfections, including pin pricks, plating or polishing scratches, enamel underfill or overfill, and screen-printing misalignment.

While these imperfections may be visible when viewed at arm's length, they do not significantly affect the overall appearance of the design.

Major Flaw Grade

Major Flaw pins contain more prominent cosmetic imperfections that are readily noticeable under normal viewing conditions. These may include the same types of imperfections found in other grading categories but with greater visibility or severity.

The assigned grade reflects the overall cosmetic condition of the pin.

Grading Standards & Manufacturing Variations

All fantasy pins are evaluated under natural lighting conditions from approximately arm's length. Pins are not deliberately tilted, magnified, zoomed in on, or inspected under specialized lighting to identify otherwise unnoticeable imperfections.

Grading is determined by the overall visual appearance of the pin under normal viewing conditions.

If a minor manufacturing characteristic is consistently present throughout an entire production batch, it may be considered part of the standard production quality and may appear across multiple grading categories.

Slight variations in enamel colors, glitter distribution, plating, screen printing, polishing, and other manufacturing details may also occur. Product photographs and digital artwork are intended to represent the overall design but may not perfectly reflect every detail of the finished product.

Cosmetic characteristics consistent with the disclosed grade or normal manufacturing tolerances are not considered defects eligible for a return or refund. However, significant undisclosed defects, incorrect grading, or merchandise that materially differs from its description may qualify for additional review.

5. Damaged, Defective, Incorrect, or Missing Items

Every order is carefully inspected and packaged before shipment to help ensure your collectibles arrive safely.

We ask that customers inspect their merchandise promptly upon delivery. If you receive an incorrect item, discover something missing from your order, or notice significant damage or an undisclosed defect, please contact us within 3 calendar days of delivery whenever possible.

All inquiries should be sent to support@greatstonedragon.com and include your order number, a description of the issue, clear photographs of the affected merchandise, and photographs of the original packaging when applicable.

Providing complete information allows us to investigate concerns and determine an appropriate resolution more efficiently.

Each request is reviewed individually. Depending on the circumstances and product availability, an approved resolution may include a replacement, partial refund, full refund, or another mutually agreed solution.

Please retain any damaged merchandise and its original packaging until your request has been reviewed.

The requested 3-day reporting period helps us address concerns promptly but does not limit any rights available under applicable law.

6. Returns & Exchanges

Great Stone Dragon does not accept general returns or exchanges. However, in limited circumstances, we may authorize a return as a one-time courtesy or to resolve a verified order issue.

All returns must receive written approval before merchandise is shipped back to us. Unauthorized returns may be refused or returned to the sender at the customer's expense.

If a return is approved, the customer will receive instructions regarding the return process, merchandise condition requirements, and any applicable shipping responsibilities.

Returned merchandise must be received and inspected before an applicable refund is processed. Original packaging and included accessories may be required depending on the circumstances.

For discretionary returns unrelated to an error by Great Stone Dragon, customers are responsible for return shipping costs, and original shipping charges are generally nonrefundable. If an additional shipment is requested, further shipping charges may apply.

If a return is necessary because of incorrect merchandise or a verified defect, we will provide an appropriate resolution in accordance with applicable law.

Approval of a one-time exception does not modify our final sale policy or establish eligibility for future returns or exchanges.

7. Lost, Stolen, or Delivered Packages

Once an order has been transferred to the shipping carrier, transit and delivery are managed by that carrier.

If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact us as soon as possible. We will gladly assist with reviewing available tracking information and submitting carrier inquiries or claims whenever possible.

If tracking indicates that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, apartment management, or your local delivery carrier.

Packages confirmed as delivered to the shipping address provided at checkout are generally considered successfully delivered. Great Stone Dragon cannot guarantee replacement or reimbursement for packages stolen after delivery or delivery issues resulting from incorrect customer-provided information, subject to applicable law.

For additional information regarding delivery issues and carrier responsibilities, please review our Shipping Policy.

8. Incorrect Addresses & Returned Packages

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

If a package is returned to our studio because of an incorrect or incomplete address, an unclaimed delivery, or a refused shipment, additional shipping charges will be required before the package can be resent.

Original shipping charges are generally nonrefundable once the shipment has been processed and accepted by the carrier, subject to applicable law.

Returned merchandise must be received and inspected before reshipment arrangements can be made. Packages returned to sender do not automatically qualify for cancellation or refund.

For assistance with returned packages or shipping address concerns, please contact shipping@greatstonedragon.com.

9. Approved Refund Processing

If a refund is approved, it will be issued to the original payment method whenever possible.

Great Stone Dragon typically processes approved refunds within 5 business days. Once a refund has been issued, additional processing time may be required before the funds appear in your account.

The time required for funds to become available depends on your bank, credit card provider, PayPal, Shop Pay, or other payment platform.

Original shipping charges are generally nonrefundable unless the refund relates to an error on our part or reimbursement is otherwise required by applicable law.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact support@greatstonedragon.com with your order number and any relevant refund confirmation details.

10. Contact Us

Have a question about your order, refund eligibility, or our policies? We're always happy to help!

For general inquiries, returns, refunds, or merchandise concerns, please contact support@greatstonedragon.com.

For shipping, tracking, delivery, or returned package inquiries, please contact shipping@greatstonedragon.com.

For fantasy pin presale questions or production updates, please contact fantasy.presales@greatstonedragon.com.

Please include your order number when contacting us about an existing purchase so we can assist you as efficiently as possible.

Thank you for supporting Great Stone Dragon! We appreciate the trust you place in our small business and look forward to bringing more magic into your collection.