Shipping Policy

Last Updated: October 28, 2026

Thank you for shopping with Great Stone Dragon! We take great care in preparing, inspecting, and packaging every order to help ensure your collectibles arrive safely. Please review our Shipping Policy for important information regarding processing times, presales, preorders, shipping rates, delivery, and other fulfillment procedures.

1. Order Processing & Fulfillment

Processing and fulfillment times vary depending on the type of merchandise purchased. Each product category follows its own estimated timeline based on availability, sourcing requirements, and production schedules.

In-Hand Merchandise

Orders containing only in-hand merchandise typically ship within 1–2 business days after purchase.

Each order is carefully inspected, packaged, and prepared for shipment before being transferred to the shipping carrier.

Processing times may be extended during high-volume releases, holidays, or unforeseen circumstances that affect fulfillment. Business days generally exclude weekends and recognized holidays.

Fantasy Pin Presales

Fantasy pin presales are made-to-order collectibles that require additional time for manufacturing and fulfillment.

Estimated production and fulfillment timelines typically range from 3–6 months after the presale period closes. Production does not begin until the presale has officially ended, as manufacturing quantities are determined after the ordering window closes.

Actual production timelines may vary depending on manufacturing schedules, factory holidays, design complexity, material availability, quality control, customs clearance, and international shipping conditions.

Once the completed pins arrive at our studio, each pin undergoes an individual quality inspection and grading process before being carefully packaged and shipped to customers.

All production and fulfillment timelines are estimates and are not guaranteed delivery dates. We strive to communicate significant production updates or unexpected delays whenever possible.

If Great Stone Dragon is unable to fulfill a presale order, a refund will be issued for the unavailable merchandise. Customers will also receive any delay notifications, cancellation options, or refunds required by applicable law.

For fantasy pin presale inquiries, please contact fantasy.presales@greatstonedragon.com.

Asia Preorders

Asia preorder opportunities are offered periodically throughout the year during designated ordering windows.

Once the preorder window closes, orders are submitted to our designated sourcing partner in Asia for fulfillment.

Estimated fulfillment typically ranges from 3–6 weeks after the ordering window closes, depending on merchandise availability, sourcing schedules, customs processing, and international transportation.

These timelines are estimates and may change due to circumstances outside our reasonable control.

Disney Employee Exclusive Pickups

Disney employee-exclusive merchandise is sourced through our designated pickup partner in Florida.

Orders are initially processed and shipped by Disney to our Florida pickup partner before being forwarded to our California studio for inspection, packaging, and final fulfillment.

Estimated turnaround times are generally 2–4 weeks, although actual delivery timelines depend on Disney's fulfillment schedule, merchandise availability, and shipping carrier transit times.

Disneyland Paris Preorders

Disneyland Paris preorders are coordinated through our designated Paris pickup partner, with merchandise collected throughout the scheduled release month.

To consolidate purchases and international shipments, orders are generally shipped from Paris to our California studio at the beginning of the following month, after all scheduled releases have occurred.

Once merchandise arrives at our studio, each item undergoes quality inspection before being packaged and shipped to customers, typically within 1–2 business days.

Please note that Disneyland Paris release changes, merchandise availability, purchase restrictions, customs processing, and international shipping conditions may affect fulfillment timelines.

2. Combined Orders & Shipping

Orders containing multiple items will ship together once every item within the order is available for fulfillment.

This includes orders containing a combination of in-hand merchandise, fantasy pin presales, Asia preorders, Disneyland Paris preorders, or other preorder products.

We do not split individual orders into separate shipments. The product with the longest production or sourcing timeline determines when the entire order will be shipped.

Multiple products may be purchased together when they are available during the same checkout. However, separate orders that have already been placed cannot be combined into a single shipment.

If you would like to receive in-hand merchandise sooner, we strongly recommend placing separate orders for in-hand items and preorder products.

3. Shipping Rates & Fees

Shipping costs are automatically calculated during checkout based on your shipping destination, package weight and dimensions, selected shipping service, and current carrier rates.

All applicable shipping charges are displayed before your purchase is completed.

Shipping rates may vary depending on the size, weight, destination, and service selected for your order.

International Orders

We welcome collectors from around the world!

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage charges, or other fees assessed by their destination country.

These charges are not included in the merchandise price or shipping fees collected by Great Stone Dragon unless otherwise indicated during checkout.

Customs policies and processing times vary by country and may result in additional delivery delays.

Customers are responsible for understanding the import requirements and applicable fees associated with their shipping destination.

4. Shipping Confirmation & Tracking

Once your order has been packaged and a shipping label has been created, you will receive a shipping confirmation email containing your tracking information.

Please allow additional time for the shipping carrier to accept and scan your package.

Tracking information may not update immediately after a package has been dropped off or transferred to the carrier. Initial tracking updates may take 24–48 hours or longer, particularly during weekends, holidays, and high-volume shipping periods.

A shipping confirmation or tracking number does not necessarily mean the package has already received its first carrier scan.

We recommend monitoring tracking information directly through the shipping carrier's website for the most current delivery updates.

If you have concerns regarding your tracking information, please contact shipping@greatstonedragon.com.

5. Delivery Times & Carrier Delays

Once your package has been transferred to the shipping carrier, transit schedules and delivery updates are managed by that carrier.

Estimated delivery dates provided during checkout or through tracking services are not guaranteed.

Delivery times may be affected by severe weather, natural disasters, customs inspections, international processing, transportation disruptions, carrier delays, holidays, peak shipping periods, or inaccurate shipping information.

Although these circumstances are outside our direct control, we are happy to assist customers with tracking questions and carrier inquiries whenever possible.

Nothing in this section limits customer rights or remedies provided by applicable law.

6. Lost, Damaged, or Missing Packages

Every order is carefully packaged with protective materials to help ensure your collectibles arrive safely.

However, shipping-related issues can occasionally occur after a package has been transferred to the carrier.

Lost Packages

If your package appears lost or has not shown tracking movement for an extended period, please contact shipping@greatstonedragon.com.

We will review the available tracking information and assist with carrier inquiries or claims whenever possible.

Replacement or reimbursement eligibility depends on the circumstances, applicable carrier protections, and relevant consumer protection requirements.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible so we can review the situation.

We recommend retaining the original shipping materials and providing clear photographs of the exterior packaging, visible damage, affected merchandise, and shipping label when applicable.

This documentation may be necessary to investigate the issue and submit a claim with the shipping carrier.

Please do not discard damaged merchandise or packaging until your inquiry has been reviewed.

Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, apartment or building management, and your local shipping carrier.

Customers may also contact us for assistance reviewing available tracking information.

Packages confirmed as delivered to the correct shipping address are generally considered successfully delivered. Great Stone Dragon cannot guarantee replacement or reimbursement for packages stolen after delivery or delivery issues outside our reasonable control, subject to applicable law.

Delivery disputes will be reviewed according to the circumstances and any applicable customer protections.

7. Incorrect Addresses & Returned Packages

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

Incorrect or incomplete shipping information may result in delivery delays, returned packages, or additional shipping charges.

Address Changes

If you need to update your shipping address, please contact shipping@greatstonedragon.com as soon as possible.

Address changes can only be accommodated before a shipping label has been created.

Once an order has been processed for shipment, we cannot guarantee that changes can be made.

Please verify your shipping address carefully before completing your purchase.

Returned to Sender

Packages may be returned to our studio due to incorrect or incomplete shipping addresses, unclaimed packages, unsuccessful delivery attempts, refused deliveries, carrier restrictions, or other delivery-related issues.

If your package is returned to us, we will contact you to discuss the available options once the merchandise has been received and reviewed.

Customers are responsible for additional shipping charges required to resend packages returned due to incorrect customer-provided information, unclaimed deliveries, or refused shipments.

Original shipping charges are generally nonrefundable once the package has been processed and accepted by the carrier, subject to applicable law.

Returned merchandise must be received and inspected before reshipment arrangements can be made.

Packages returned to sender do not automatically qualify for cancellation or refund.

8. Preorder Fulfillment Protection

We understand that placing a preorder requires patience and trust, and we sincerely appreciate every collector who supports our upcoming releases.

While production and sourcing timelines are estimates, we are committed to fulfilling confirmed purchases whenever possible.

We work closely with our manufacturers and sourcing partners to monitor production, coordinate shipments, and address unexpected fulfillment challenges.

If Great Stone Dragon is unable to fulfill a preorder because of manufacturing issues, merchandise unavailability, discontinued production, or other circumstances preventing fulfillment, a refund will be issued for the unavailable merchandise.

Production or shipping delays do not automatically mean an order cannot be fulfilled. However, when an applicable shipping deadline cannot be met, we will provide the notifications and opportunities to consent to a revised shipping date or cancel for a refund as required by law.

For additional information regarding cancellations, refunds, and final sale conditions, please review our Return and Refund Policy.

9. Questions & Customer Support

Have questions about your order, shipping timeline, or delivery status? We're always happy to help!

For shipping, tracking, delivery issues, address changes, or returned packages, please contact shipping@greatstonedragon.com.

For general order questions or order status inquiries, please contact orders@greatstonedragon.com.

For fantasy pin presales, production timelines, or manufacturing updates, please contact fantasy.presales@greatstonedragon.com.

For general customer service inquiries, please contact support@greatstonedragon.com.

When contacting us about an existing purchase, please include your order number so we can assist you as efficiently as possible.

Thank you for supporting Great Stone Dragon and trusting us with your collectibles. We appreciate every collector who allows us to bring a little more magic into their collection!