Terms and Conditions

Last Updated: October 28, 2026

Welcome to Great Stone Dragon!

Thank you for visiting and supporting our small business. Great Stone Dragon LLC specializes in authentic collectible pins, independently created fantasy pins, and other collectible merchandise inspired by the characters and stories we love.

By accessing our website, greatstonedragon.com, creating an account, or placing an order, you agree to comply with these Terms and Conditions.

Please review these terms carefully before making a purchase. If you do not agree with these terms, please discontinue use of our website.

1. Website Use

By accessing or using our website, you agree to use it only for lawful purposes and in a manner that does not interfere with the rights or experiences of other customers.

You may not engage in activities that disrupt the functionality, security, or operation of our website, attempt to gain unauthorized access to accounts or systems, submit fraudulent orders or payment information, or use automated tools to interfere with our purchasing processes.

Unauthorized copying, reproduction, distribution, or commercial exploitation of protected website content is prohibited unless permission has been granted by the applicable rights holder.

Great Stone Dragon reserves the right to restrict website access, refuse service, or cancel orders associated with fraudulent, abusive, or prohibited activity, subject to applicable law.

2. Products & Availability

All merchandise offered by Great Stone Dragon is subject to availability, and quantities may be limited.

Our inventory includes authentic collectible merchandise, independently created fantasy pins, presales, preorders, stickers, accessories, and other collectible products.

We reserve the right to introduce, modify, discontinue, or limit merchandise at any time. Purchase restrictions may apply to certain products, including limited edition releases, exclusive merchandise, and items with limited availability.

Purchase limits may be established per customer, household, or order to help ensure fair purchasing opportunities.

We also reserve the right to correct inaccurate product descriptions, pricing errors, inventory discrepancies, and other listing information.

If an order cannot be fulfilled because merchandise becomes unavailable or an order is canceled by Great Stone Dragon, a refund will be issued for the affected merchandise.

Authentic Collectible Merchandise

Authentic Disney merchandise is sourced through retail releases, international distribution opportunities, employee-exclusive merchandise releases, and designated sourcing partners.

Product packaging, edition sizes, manufacturing characteristics, and specifications may vary depending on the original manufacturer or distributor.

Authentic merchandise is sold as received from the applicable source, subject to any condition or grading information disclosed in the product listing.

Fantasy Pins & Independent Creations

Fantasy pins are independently created collectibles and are not official licensed Disney merchandise unless expressly stated otherwise.

These designs are not affiliated with, sponsored by, or endorsed by The Walt Disney Company or other applicable intellectual property owners.

Fantasy pins are intended for personal collecting and display and are not eligible for official Disney Parks pin trading.

3. Orders & Purchase Conditions

By placing an order through Great Stone Dragon, you confirm that all information provided during checkout is accurate and complete and that you are authorized to use the selected payment method.

You acknowledge that you have reviewed the applicable product descriptions, pricing, purchase restrictions, estimated fulfillment timelines, Shipping Policy, and Return and Refund Policy before completing your purchase.

Orders are considered submitted once checkout has been completed and payment has been accepted.

We reserve the right to review or cancel orders involving suspected fraud, payment irregularities, purchase-limit violations, inventory discrepancies, or merchandise that cannot be fulfilled.

If Great Stone Dragon cancels a paid order that has not been fulfilled, the applicable payment will be refunded.

Combined Orders

Multiple products may be purchased together when they are available during the same checkout.

If an order contains both in-hand merchandise and preorder or presale products, the entire order will be held until all purchased items are available for fulfillment.

Separate orders that have already been placed cannot be combined into a single shipment.

Customers who wish to receive in-hand merchandise sooner should place separate orders for in-hand and preorder products.

4. Presales & Preorders

Great Stone Dragon offers several types of presales and preorders, each with different sourcing, production, and fulfillment timelines.

Estimated timelines may be affected by manufacturing schedules, product availability, customs processing, international transportation, quality inspections, and other circumstances outside our reasonable control.

All estimated timelines are subject to change and should not be interpreted as guaranteed delivery dates.

Fantasy Pin Presales

Fantasy pin presales are made-to-order releases, with manufacturing quantities determined after the presale period has officially closed.

Production does not begin until the presale has ended.

Estimated production and fulfillment timelines typically range from 3–6 months after the presale closes. However, certain designs may require additional time due to production complexity, manufacturing schedules, material availability, design revisions, quality control, factory closures, or international shipping conditions.

Once completed merchandise arrives at our studio, each fantasy pin undergoes an individual quality inspection and grading process before being packaged and shipped.

Actual production and delivery timelines may extend beyond initial estimates when unexpected circumstances arise.

Asia Preorders

Asia preorder opportunities are offered periodically throughout the year during designated ordering windows.

Once the preorder window closes, orders are submitted to our designated sourcing partner in Asia.

Estimated fulfillment typically ranges from 3–6 weeks after the ordering window closes, depending on merchandise availability, sourcing schedules, customs processing, and international transportation.

These timelines are estimates and may vary due to circumstances beyond our control.

Disney Employee Exclusive Pickups

Disney employee-exclusive merchandise is sourced through our designated pickup partner in Florida.

Merchandise is initially shipped from Disney to our pickup partner before being forwarded to our California studio for inspection, packaging, and final fulfillment.

Estimated turnaround times are generally 2–4 weeks, although actual timelines depend on Disney's fulfillment schedule, product availability, and carrier transit times.

Disneyland Paris Preorders

Disneyland Paris preorders are coordinated through our designated Paris pickup partner.

Merchandise is collected throughout the scheduled release month, with orders generally consolidated and shipped to our California studio at the beginning of the following month.

This process allows us to group scheduled releases before arranging international transportation.

Once merchandise arrives and passes inspection, orders are typically processed and shipped to customers within 1–2 business days.

Disneyland Paris release-date changes, purchase restrictions, merchandise availability, customs processing, and international shipping conditions may affect fulfillment timelines.

Production Delays & Preorder Protection

We make every reasonable effort to fulfill confirmed presale and preorder purchases and communicate significant changes to anticipated timelines.

By placing a preorder, customers acknowledge that production and sourcing delays may occur.

If we determine that an order cannot be shipped within the applicable promised timeframe, we will provide any required delay notifications and cancellation or refund options in accordance with applicable law.

Where required, customers will have the opportunity to consent to a revised shipping date or cancel their purchase for a refund.

If Great Stone Dragon is unable to fulfill an order, a refund will be issued for the unavailable merchandise.

For fantasy pin presale questions or production inquiries, please contact fantasy.presales@greatstonedragon.com.

5. Fantasy Pin Grading Policy

Fantasy pins are individually manufactured enamel collectibles. Due to the nature of the manufacturing and finishing processes, minor cosmetic imperfections and variations may occur.

Each fantasy pin is individually inspected and graded according to its overall visual appearance and the quality of the completed production batch.

No fantasy pin is guaranteed to be completely flawless.

Presale Grade

Presale Grade represents the highest-quality pins selected from the completed production batch.

These pins are prioritized for customers who purchased during the presale period.

Although Presale Grade pins represent the best available quality from the batch, minor manufacturing imperfections may still be present.

Presale Grade does not guarantee a flawless or perfect pin.

Standard Grade

Standard Grade represents the second-highest quality classification after Presale Grade.

These pins may contain minor cosmetic imperfections such as small pin pricks, light enamel underfill or overfill, minor plating scratches, polishing marks, slight screen-printing misalignment, or other minor manufacturing characteristics.

These imperfections are generally not noticeable when the pin is viewed from approximately arm's length under normal lighting conditions.

Minor Flaw Grade

Minor Flaw pins contain more noticeable cosmetic imperfections that do not significantly affect the overall appearance or integrity of the design.

These imperfections may include visible pin pricks, plating or polishing scratches, enamel underfill or overfill, screen-printing misalignment, and other cosmetic irregularities.

Although these flaws may be noticeable at arm's length, they do not substantially detract from the overall design.

Major Flaw Grade

Major Flaw pins contain more prominent cosmetic imperfections that are readily noticeable under normal viewing conditions.

These imperfections may include the same types of flaws found in other grading categories but with greater visibility or severity.

Major Flaw merchandise is offered with its assigned condition reflected in the product listing.

Grading Standards & Inspection

All fantasy pins are inspected under natural lighting conditions and evaluated from approximately arm's length.

Our grading process considers the overall appearance of the pin under normal viewing conditions. Pins are not deliberately tilted, magnified, excessively zoomed in on, or inspected under specialized lighting to identify imperfections that would otherwise be difficult to notice.

Grading is based on the overall visual appearance of the completed collectible rather than an expectation of absolute perfection.

If a particular minor manufacturing characteristic is consistently present throughout an entire production batch, it may be considered part of the standard production quality.

For example, a small pin prick or minor manufacturing variation present throughout the batch may also appear on pins classified as Presale Grade or Standard Grade.

Because grading involves visual assessment, minor differences in individual evaluations may occur.

Artwork & Manufacturing Variations

Product photographs, digital artwork, and preliminary mockups are intended to represent the general appearance of the final design.

Manufactured merchandise may exhibit slight differences in enamel colors, glitter distribution, pearl or translucent effects, screen printing, metal plating, polishing, surface finishes, and other manufacturing details.

These variations are part of the manufacturing process and may differ slightly from the original digital artwork or product photography.

Minor characteristics consistent with normal manufacturing tolerances or the disclosed product grade are not considered manufacturing defects.

However, significant undisclosed defects, incorrect merchandise, or products that materially differ from their descriptions may qualify for review under our Return and Refund Policy.

6. Pricing, Payments & Promotions

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise specified.

Great Stone Dragon reserves the right to adjust product prices, introduce or discontinue promotional offers, establish purchase limits, modify discount codes, and correct pricing or listing errors when necessary.

Promotional discounts generally cannot be applied retroactively to purchases that have already been completed unless expressly authorized.

Discounts, promotional codes, and special offers may not be combined unless specifically stated.

Customers are responsible for applicable sales taxes, shipping charges, and other fees disclosed during checkout.

International customers may also be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees assessed by their destination country.

7. Shipping & Delivery

Great Stone Dragon currently ships within the United States and to select international destinations.

Shipping costs are calculated automatically during checkout based on the shipping destination, package weight, dimensions, and available carrier services.

In-Hand Merchandise

Orders containing only in-hand merchandise typically ship within 1–2 business days after purchase.

Processing times may be extended during high-volume releases, holidays, or unforeseen circumstances affecting fulfillment.

Every order is carefully prepared and packaged before shipment.

Presale & Preorder Merchandise

Presale and preorder merchandise is shipped once the applicable products become available and have completed any necessary inspection or processing.

Orders containing multiple products are held until all items within the order are available for fulfillment.

The longest applicable production or sourcing timeline determines when the combined order can be shipped.

Tracking & Carrier Updates

Tracking information is provided once a shipping label has been created.

Please allow additional time for the carrier to accept and scan your package. Tracking information may not update immediately, particularly during weekends, holidays, or high-volume shipping periods.

Once a package has been transferred to the shipping carrier, delivery schedules and transit updates are managed by that carrier.

Lost, Damaged, or Delivered Packages

If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact us as soon as possible.

We will assist with reviewing tracking information, investigating delivery concerns, and submitting carrier inquiries or claims whenever possible.

Packages confirmed as delivered to the correct shipping address are generally considered completed deliveries. However, responsibility for lost or damaged merchandise will be evaluated according to the circumstances and applicable law.

Incorrect Addresses & Returned Packages

Customers are responsible for ensuring that their shipping information is accurate and complete during checkout.

Address changes can only be accommodated before a shipping label has been created.

Packages returned because of incorrect customer-provided information, refused deliveries, or failure to claim a shipment may require additional shipping charges before reshipment.

Returned packages do not automatically qualify for cancellation or refund.

For complete shipping information, please review our Shipping Policy.

Shipping inquiries should be directed to shipping@greatstonedragon.com.

8. Returns, Exchanges & Refunds

Due to the collectible, limited edition, and made-to-order nature of our merchandise, all sales are considered final unless otherwise expressly stated or required by applicable law.

We do not generally accept returns, exchanges, or cancellations due to changes of mind, accidental purchases, incorrect quantities or variations selected by the customer, finding merchandise at a lower price elsewhere, or other buyer-preference reasons.

Minor cosmetic imperfections consistent with a product's disclosed grade and normal manufacturing variations between original artwork and finished merchandise are also not considered grounds for a return or refund.

An order is not automatically eligible for cancellation simply because it has not yet shipped or entered production.

Refund Eligibility

Refunds or other appropriate resolutions may be available if merchandise becomes unavailable and cannot be fulfilled, Great Stone Dragon cancels an order, an incorrect or significantly defective product is received, or a refund is otherwise required by applicable law.

Duplicate orders placed in error may qualify for a discretionary exception if they have not yet been processed, submitted for sourcing or manufacturing, or fulfilled.

Duplicate-order exceptions are reviewed individually and are not guaranteed.

Damaged, Incorrect, or Missing Merchandise

Customers should inspect their orders promptly upon delivery.

If an item arrives damaged, significantly defective, incorrect, or missing, please contact us within 3 calendar days of delivery whenever possible.

When submitting an inquiry, please provide your order number, a description of the issue, clear photographs of the affected merchandise, and photographs of the original packaging when relevant.

We will review the circumstances and determine an appropriate resolution, which may include a replacement, partial refund, full refund, or another mutually agreed solution.

The requested reporting period helps us investigate concerns promptly but does not limit rights available under applicable law.

Approved Returns

All returns must receive written authorization before merchandise is shipped back.

For discretionary returns unrelated to an error by Great Stone Dragon, customers are generally responsible for return shipping costs.

Original shipping fees are generally nonrefundable once the carrier has accepted the shipment, subject to applicable law.

Approved returns may require an inspection before any applicable refund is processed.

Refund Processing

Approved refunds are generally processed within 5 business days and issued to the original payment method whenever possible.

Additional time may be required for the funds to appear in your account, depending on your bank, credit card provider, or other payment platform.

Nothing in these Terms limits applicable consumer protection rights, lawful payment disputes, or other remedies provided by law.

For complete details, please review our Return and Refund Policy.

Refund and return inquiries should be directed to support@greatstonedragon.com.

9. Intellectual Property & Artwork

Great Stone Dragon works with independent artists and creative collaborators to develop fantasy pin concepts, designs, and collectible merchandise.

Original website content, including photographs, graphics, product descriptions, branding, and other creative materials, may be protected under applicable copyright, trademark, and intellectual property laws.

Unless authorized by the applicable rights holder, visitors may not reproduce or distribute protected artwork for unauthorized commercial purposes, copy original product photography or marketing materials for commercial use, misuse Great Stone Dragon branding, or falsely represent themselves as affiliated with or endorsed by our business.

All rights in third-party characters, franchises, trademarks, and other protected intellectual property remain with their respective owners.

Purchasing a collectible does not transfer ownership of the underlying artwork, copyright, trademark, or other intellectual property rights.

Nothing in these Terms restricts lawful resale of legitimately purchased physical merchandise or other uses permitted by law.

For questions regarding artwork permissions, licensing, or creative collaborations, please contact collabs@greatstonedragon.com.

10. Social Media, Reviews & Customer Content

We love seeing Great Stone Dragon collectibles become part of your collections!

Customers are welcome to share photographs, reviews, and experiences featuring our merchandise through social media, customer reviews, and other available communication channels.

Customers retain ownership of their original photographs, reviews, and other creative content, subject to applicable third-party intellectual property rights.

Great Stone Dragon may request permission to feature customer-submitted content on our website, social media accounts, or other promotional materials.

By expressly granting permission, customers authorize the agreed use of that content for promotional purposes.

Simply tagging Great Stone Dragon or sharing a review does not automatically transfer ownership of customer-created content.

We welcome honest customer feedback and do not restrict lawful reviews or consumer opinions.

We reserve the right to moderate content submitted directly to our website when it contains spam, harassment, unlawful material, or other prohibited content.

11. Customer Accounts & Information

Customers who create an account on our website are responsible for maintaining the confidentiality and security of their login credentials.

By creating an account, you agree to provide accurate information, maintain reasonable security over your password and account details, notify us if you suspect unauthorized access, and refrain from accessing another customer's account without permission.

We are not responsible for unauthorized account activity resulting from a customer's failure to maintain appropriate account security, except as otherwise required by applicable law.

Personal information collected through our website is handled according to our Privacy Policy.

12. Website Accuracy & Availability

Great Stone Dragon makes reasonable efforts to ensure that product descriptions, pricing, availability, release details, photographs, and other information displayed on our website are accurate and current.

However, occasional errors, omissions, or inaccuracies may occur.

We reserve the right to correct errors, update website information, and modify product listings when necessary.

If a material error affects an order that has already been placed, we will contact the customer and provide an appropriate resolution consistent with applicable law.

We do not guarantee uninterrupted access to our website and may temporarily restrict availability for maintenance, updates, security improvements, or technical issues.

Nothing in this section limits statutory rights relating to inaccurate product descriptions or other applicable consumer protections.

13. Limitation of Responsibility

Great Stone Dragon makes reasonable efforts to provide accurate product information, secure purchasing processes, careful packaging, and timely order fulfillment.

However, certain circumstances may arise beyond our reasonable control, including manufacturing interruptions, shipping carrier disruptions, customs delays, severe weather, natural disasters, or other unforeseen events.

To the extent permitted by applicable law, Great Stone Dragon is not responsible for losses caused solely by circumstances outside our reasonable control.

Customers are responsible for reviewing product descriptions, estimated fulfillment timelines, shipping restrictions, and applicable international import requirements before purchasing.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including applicable consumer protection obligations and statutory rights.

14. Changes to These Terms

Great Stone Dragon reserves the right to update or modify these Terms and Conditions as business practices, products, website functionality, or legal requirements change.

Any revisions will be published on this page with an updated Last Updated date.

Changes generally apply to website use and purchases made after the revised terms take effect and do not retroactively remove rights associated with previously completed purchases.

Customers are encouraged to review these Terms periodically.

15. Contact Information

Have questions about our policies, products, or an existing order? We're always happy to help!

For general inquiries, returns, and refunds, please contact support@greatstonedragon.com.

For order status, order changes, or other purchase-related concerns, please contact orders@greatstonedragon.com.

For shipping, tracking, or delivery inquiries, please contact shipping@greatstonedragon.com.

For fantasy pin presales, production timelines, or manufacturing updates, please contact fantasy.presales@greatstonedragon.com.

For collaborations, partnerships, or artwork inquiries, please contact collabs@greatstonedragon.com.

Website: https://greatstonedragon.com

Thank you for supporting Great Stone Dragon and our small business. Every purchase helps us continue creating collectibles inspired by the characters, stories, and magical moments we love.

We appreciate you being part of our collecting community!